Shoe Fly and Zappos still rocks
Jun. 3rd, 2026 12:27 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
susandennisSo last week I ordered 3 pairs of shoes from Zappos. I intended to keep only one and maybe not even that one. They were set to get here Monday. Monday afternoon I got the notice they were delivered. So they actually should have gotten up here via the Timber Ridge delivery people yesterday but no. This morning I managed to get access to the package room (no easy feat) and discovered they where not there...
Then I looked at Zappos details and it says they were delivered to Seattle. Yep. To my old condo address which was way weird because earlier in the month I ordered from Zappos, the exact same way and the shoes came here. But anyway. Issue.
So I called the condo office and a guy named Calvin answered. Christian (my friend who lives there) had told me that Jathan, the idiot donothing manager we used to have had been replaced by a really good guy and boy, was he right. Calvin dug through the package locker and then offered to go upstairs and see if they were outside the unit door and he did. While I was on the phone! No packages, tho.
I texted Paul - they guy who bought the unit for rental - and explained the problem and asked how to get in touch with his renter.
Then I got Zappos chat and pled my case. She immediately refunded all my money and got a new order started for me!! I placed the reorder with the correct address. And then...
I got a text from Paul that his nephew now lives in the unit and 'I meant to text you yesterday that he got the packages. What should we do with them?'
Whew and ach...
So I told Paul to leave them outside Christian's door (2 doors down from Paul, actually) and sent a text to Christian asking him to bring him next time he's coming this way.
Then, it was back to Zappos chat... could you please cancel my order and unfund my refund. Amazingly, I got the same customer service rep!! That saved a lot of background explanation. But, all is fixed. And whew and yeah.
I did double check and while Zappos has a 60 day return policy, it looks like more than 60 days works, too. So if Christian doesn't get here soon then we can pick them up on the 19th when we got to the Mariners game.
Then I looked at Zappos details and it says they were delivered to Seattle. Yep. To my old condo address which was way weird because earlier in the month I ordered from Zappos, the exact same way and the shoes came here. But anyway. Issue.
So I called the condo office and a guy named Calvin answered. Christian (my friend who lives there) had told me that Jathan, the idiot donothing manager we used to have had been replaced by a really good guy and boy, was he right. Calvin dug through the package locker and then offered to go upstairs and see if they were outside the unit door and he did. While I was on the phone! No packages, tho.
I texted Paul - they guy who bought the unit for rental - and explained the problem and asked how to get in touch with his renter.
Then I got Zappos chat and pled my case. She immediately refunded all my money and got a new order started for me!! I placed the reorder with the correct address. And then...
I got a text from Paul that his nephew now lives in the unit and 'I meant to text you yesterday that he got the packages. What should we do with them?'
Whew and ach...
So I told Paul to leave them outside Christian's door (2 doors down from Paul, actually) and sent a text to Christian asking him to bring him next time he's coming this way.
Then, it was back to Zappos chat... could you please cancel my order and unfund my refund. Amazingly, I got the same customer service rep!! That saved a lot of background explanation. But, all is fixed. And whew and yeah.
I did double check and while Zappos has a 60 day return policy, it looks like more than 60 days works, too. So if Christian doesn't get here soon then we can pick them up on the 19th when we got to the Mariners game.