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susandennisWell, my technical hangnail is somewhat. I can dial up a connection after all. Not with the cellphone yet, but at least with a land line.
I've had this great little ISP now for more than a decade. http://www.drizzle.com It was owned by a woman and staffed by the greatest ISP team on earth. A couple of years ago they were bought out - in stealth mode. They never said a word. Just changed a few things here and there - like all of a sudden you could pay with Discover and their billing invoices changed. But, all else was the same...
Then last week I had occasion to call them twice. Their support hours have always been limited - pretty much 8-5 Monday - Friday but generally you could get through on the phone during those times. Well, not any more. Now a nice receptionist answers the phone and tells you all the technical people are busy and can they call me back? Er. No. I tried asking to hold once and it was clear that was not her first choice - after 5 minutes she came back on the line and asked if I wanted to still hold. Finally I asked that they call me. I'm still waiting to hear.
I did send emails - two of them. One asking that they forward my email to a different address. That was on Thursday morning. I have never heard a word and no address forwarding has taken place.
On Friday I sent an email asking about the dial up thing. I did get a response to that. I don't have dial up privileges any more.
I'm paying top dollar (I believe) for their services and while I rarely need them for anything, when I do, I do want to be able to get them. I'm not so happy about this and I'm not sure what to do about it, if anything. My work uses http://www.seanet.com and the couple of times I had to use them for customer support they were great. Maybe I should give them a call and see if they are interested in my business. I paid my ISP last November for a year and I'll betcha they will not give me a refund.
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On a happier note...
We have having a little mini- windstorm here today... The Tree That I Hate is really getting blown around. I know it won't fall over but I can always hope. It's tall and spindly. If might hurt a car if it fell on it but I'm ok with that. It probably wouldn't fall that way anyway.
When I was out yesterday I saw a couple of huge fucking trees that got themselves felled during the windstorm of a couple of weeks ago. One is just up the road from here - less than a mile. They have topped it but so far have left the trunk where it fell. So the tree is on it's side and the base of it - the diameter of the ground part of the trunk is at least 8 feet tall. It fell away from the apartment it was next to onto the street. Had it fallen the other way, it would have taken out at least 4 garden apartments. Scary stuff.
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Ok so that wasn't such a happier note... hmmm
Work will pick back up here in a couple of hours. Jean - my main project manager - isn't a morning person. It takes her a while to kick in. She'll be sending stuff along shortly.
And so we start 2007.
I've had this great little ISP now for more than a decade. http://www.drizzle.com It was owned by a woman and staffed by the greatest ISP team on earth. A couple of years ago they were bought out - in stealth mode. They never said a word. Just changed a few things here and there - like all of a sudden you could pay with Discover and their billing invoices changed. But, all else was the same...
Then last week I had occasion to call them twice. Their support hours have always been limited - pretty much 8-5 Monday - Friday but generally you could get through on the phone during those times. Well, not any more. Now a nice receptionist answers the phone and tells you all the technical people are busy and can they call me back? Er. No. I tried asking to hold once and it was clear that was not her first choice - after 5 minutes she came back on the line and asked if I wanted to still hold. Finally I asked that they call me. I'm still waiting to hear.
I did send emails - two of them. One asking that they forward my email to a different address. That was on Thursday morning. I have never heard a word and no address forwarding has taken place.
On Friday I sent an email asking about the dial up thing. I did get a response to that. I don't have dial up privileges any more.
I'm paying top dollar (I believe) for their services and while I rarely need them for anything, when I do, I do want to be able to get them. I'm not so happy about this and I'm not sure what to do about it, if anything. My work uses http://www.seanet.com and the couple of times I had to use them for customer support they were great. Maybe I should give them a call and see if they are interested in my business. I paid my ISP last November for a year and I'll betcha they will not give me a refund.
-----------
On a happier note...
We have having a little mini- windstorm here today... The Tree That I Hate is really getting blown around. I know it won't fall over but I can always hope. It's tall and spindly. If might hurt a car if it fell on it but I'm ok with that. It probably wouldn't fall that way anyway.
When I was out yesterday I saw a couple of huge fucking trees that got themselves felled during the windstorm of a couple of weeks ago. One is just up the road from here - less than a mile. They have topped it but so far have left the trunk where it fell. So the tree is on it's side and the base of it - the diameter of the ground part of the trunk is at least 8 feet tall. It fell away from the apartment it was next to onto the street. Had it fallen the other way, it would have taken out at least 4 garden apartments. Scary stuff.
---------
Ok so that wasn't such a happier note... hmmm
Work will pick back up here in a couple of hours. Jean - my main project manager - isn't a morning person. It takes her a while to kick in. She'll be sending stuff along shortly.
And so we start 2007.
(no subject)
Date: 2007-01-02 11:29 pm (UTC)(no subject)
Date: 2007-01-02 11:34 pm (UTC)The guy who used to live just below me (and shared the tree as well as the hatred of it), one year sawed off the top from his terrace in the dead of night. He was slapped with an $800 fine by the city and threatened with jail time if he touched it again!
I heard one year that if you drive a copper nail in it, that will kill it. Both Scott (former neighbor) and I did that at different times (in the dead of night) over several years.
The chopper nail thing is a lie.
(no subject)
Date: 2007-01-02 11:34 pm (UTC)(no subject)
Date: 2007-01-03 01:03 am (UTC)