ISP - continued

[susandennis]

One thing I did the other day was send a mail to a gynormous local email list I am on of web/tech people mainly in and around Seattle.  I briefly mentioned my issues with Drizzle and asked for recommendations of alternatives (using Qwest DSL).  I got a fair number of responses from folks who have bailed from Drizzle before me and a few good suggestions.

One was to just go with Qwest basic internet.  No ISP.  So yesterday I called Qwest and after some convincing of the sales person was able to find out that yes, that is an option and it would cost me literally $.01 less than I was paying for the DSL line alone.  I put it on my list of things to consider.

Then last night there was an email on the list from someone who had given that a try.  She said she tried the Qwest basic for several months and found that she had to reboot her modem a half dozen times a day every day.  She signed on with a local ISP and has never had the problem since. 

That, of course, got me to thinking... what does Drizzle do for me?  My invoice separates web hosting out.  So I can clearly see that I paid $459.50 for a year of ...?  The invoice calls it Qwest.  But what exactly is going on there - what is Drizzle providing? 

So I sent the business manager a note last night.  He was so relentless about what could he give me (taking refund off the table) to make me a happy and/or return customer.  I sent him a note and told him that next time, he should find a way to very simply explain that piece of the Drizzle service and 'sell' that to the next 'me' he comes across.  Oh and give me a Cpanel for my account forcryingoutloud.

I don't really expect to hear back.  I phrased the note so that he would not be compelled to respond.  But, I honestly am curious. 

Comments

[seattlejo.livejournal.com]

I won't reccomend Speakeasy. I dont think you'll find the support pleasing. Have you considered Clearwire? We're looking at for my house. They have a 1 year or a 2 year contract and a rented modem. The neat thing is? You can take the modem with you. Meaning if I decide to go work at Starbucks and dont want to pay the crappy T-mobile wifi pricing I could take my modem and connect from there.

Heh wonder what that cafe on Capitol Hill that turns off its wifi on the weekends would think of that.

[susandennis]

I remember your entries about Speakeasy :) The funny thing was that this particular woman? Speakeasy was the ISP she went with and is tremendously pleased with their service! wild, eh? I think Speakeasy is more expensive than Drizzle, actually. If I move to another ISP it will probably be Seanet or psni.

I've also read good things about Clearwire but I want to keep my DSL service. At least at this point. Since my job depends on my solid and fast internet connection, I'm afraid to be futzing with the business end of the connection :)