Reward for asking nicely!

[susandennis]

So I have one hosting company (a Windows server) that I use for some stuff.  I've had the account for about 4 years.  It only has 100 MB of storage and costs me $17 a quarter.   I found several hosting Windows server outfits with good reviews that have packages with lots more storage and a little cheaper. 

I thought about moving but my hosting company is good and the few times I've needed help, they've been very helpful.  And moving is a pain.  But these days 100 MB's is a teeny weeny amount of space. 

So I wrote:

Dear Tokios,

 

I've come begging.  I've been a happy customer now for several years (domain name: susandennis.net).  But, times have changed and while you have not raised your prices (thank you) your offering is just no longer competitive.  When I signed on with you storage was expensive and now it's cheap.

 

I can get 10 times the storage at a cheaper price. 

 

I'd really rather not move which is why I'm writing to you. 

 

Is there any chance you could increase my storage to even 500MB at the same price I'm paying now?  I don't need more services or databases or email addresses or bandwidth, just storage.  If not 500MB, could you at least give me something more than my current 100MB?

 

Thanks, Susan

In less than an hour I got the following:

Dear Susan

Thank you for your email.

With reference to your inquiry below, in appreciation of your continued support I have doubled your existing diskspace from 100MB to 200MB and increased your existing data transfer from 2GB to 6GB. This equates to an upgrade from Lite to our Standard hosting plan in terms of resources.

I am aware that our prices are a premium to what you find outside today, but in comparision to other hosters we do not oversell our services and have a below industry average number of accounts per server. The industry standard is to have anywhere from 250-300 accounts per server with a high overselling ratio. But the server you are on currently only has 86 and is highly Undersold. What this translates to is better uptime, more stability and better security.

Please let me know if you have any additional concerns or issues

Regards
-Tokios Sales

How cool is that? I honestly did not know what to expect. I was pretty delighted.  I sent them a thank you note and told them I would be staying and was a very happy customer.  And they sent another note saying they were delighted to hear it.

Very very cool.

Comments

[pisceandreamer.livejournal.com]

Exceptionally cool!! I'm in the process of migration right now - sadly, no amounts of nice emails would actually get me the tools I needed...

[davmoo.livejournal.com]

Obviously you've taken care of the situation for now.

But should you need it in the future, and if you can live with the fact that its *not* a Windows-based server, someone you know (hint hint) owns a server, and has been known to hand out, and for free, what are for almost all practical purposes unlimited accounts to his friends... :-)

[susandennis]

Thank you. But, in this case, Windows is the key. I have other non-windows (very cheap mega storage) hosting. But I run one ASP/Access app and want to develop another one. I do appreciate the offer.