Fascinating!!
Mar. 14th, 2007 03:06 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
susandennisSo about a month ago my Visa card got hit with fraudulent charge and I had to have it replaced. Today at the grocery store I noticed I had two Visa cards in my wallet. Some idiot forgot to cut up the old one. And I have no clue which one is the old one. So... one of them is good and one of them will get me arrested. Hmmmm
Just now I called the credit union.
First Tech Credit Union rocks my socks. 2 rings and you get a quick message saying you can punch in the extension you want or hit zero if you want customer service. Another ring and you get "this call may be recorded" and immediately after that you get a person. And 9 times out of 10 that person can help me with whatever it is I want without having to talk to anyone else.
Their menu options have not recently changed cause... they don't have any!!
I know my call is important to them because they answer the fucking call with a live person!!
Amazing.
Anyway... I digress...
I explained my dilemma to this nice lady. I asked her if I gave her my account number and the two card numbers would she please tell me which one was good and which one was bad. She had a better plan.
She explained that she was going to ask me a series of multiple choice questions based on publicly available information and if I answered correctly she would tell me the info.
1. On my Washington State drivers license is my height 5'2", 5'7", 5'5" or not listed. (5' 5")
2. When I lived in Norwalk (CT) was my address - and then she rattled off 4 addresses (I lived in Norwalk 20 years ago. I was surprised I remembered!)
3. With which of the following people are you most closely associated? And then she rattle off the names of four people. (I'd never heard of any of them.)
And then she had me read the last four digits of one of the cards... "Ok, that's the one that's no longer valid. Feel free to dispose of it."
Cool. And it's all cut up now.
Just now I called the credit union.
First Tech Credit Union rocks my socks. 2 rings and you get a quick message saying you can punch in the extension you want or hit zero if you want customer service. Another ring and you get "this call may be recorded" and immediately after that you get a person. And 9 times out of 10 that person can help me with whatever it is I want without having to talk to anyone else.
Their menu options have not recently changed cause... they don't have any!!
I know my call is important to them because they answer the fucking call with a live person!!
Amazing.
Anyway... I digress...
I explained my dilemma to this nice lady. I asked her if I gave her my account number and the two card numbers would she please tell me which one was good and which one was bad. She had a better plan.
She explained that she was going to ask me a series of multiple choice questions based on publicly available information and if I answered correctly she would tell me the info.
1. On my Washington State drivers license is my height 5'2", 5'7", 5'5" or not listed. (5' 5")
2. When I lived in Norwalk (CT) was my address - and then she rattled off 4 addresses (I lived in Norwalk 20 years ago. I was surprised I remembered!)
3. With which of the following people are you most closely associated? And then she rattle off the names of four people. (I'd never heard of any of them.)
And then she had me read the last four digits of one of the cards... "Ok, that's the one that's no longer valid. Feel free to dispose of it."
Cool. And it's all cut up now.
(no subject)
Date: 2007-03-14 10:28 pm (UTC)