An entry on the Lame List - RETRACTED
Apr. 3rd, 2007 03:53 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
susandennisI made this entry yesterday (Tues, April 3) - in less than 12 hours, Jeffrey E. Beyer, wiht LightBulbEmporium.Com has turned me from a very unhappy customer to a blogging advertisement.
The first of the emails are below. The rest of the story is that he continued to reply to every one of my emails with respect and information. He explained that the offer was for those who had never tried Google checkout and if I had not tried it, he volunteered to pursue the situation with Google on my behalf.
I assured him that I had tried it often and in that note, explained that I was willing to just let it go as 'lesson learned.' And I thanked him for his responses.
BUT he would NOT let me go. He wrote back with simple, pithy citations from his website and from Google's explaining the policy. He was kind and gentle without on hint of a Told You So.
And he was right. His website says - very clearly 'New to Google Checkout?' And I had missed that. I was 100% wrong and Jeff has reset the bar for customer response.
If you need lightbulbs, buy them from LightBulbEmporium. I'm very impressed.
-------------------The Original Entry---------------------
So... Mr. Bulbman didn't have my bulb in stock and didn't offer up a timeline for when he might. So I found another supplier.
LightBulbEmporium
One of the first things you see on their website is that you get $10 off your order if you go through Google checkout. So I ordered up and went through Google checkout and paid full price!! Now, I've done this before - used this Google check out money off offer and it's worked fine. Not this time. So I send the following to LightBulbEmporuium:
Impressively I receive a very timely response. Unimpressively their response sucks.
So this is what they got from me:
No response yet. I should have added "I have a blog and I'm not afraid to use it." I should add that to my email sig line...
The first of the emails are below. The rest of the story is that he continued to reply to every one of my emails with respect and information. He explained that the offer was for those who had never tried Google checkout and if I had not tried it, he volunteered to pursue the situation with Google on my behalf.
I assured him that I had tried it often and in that note, explained that I was willing to just let it go as 'lesson learned.' And I thanked him for his responses.
BUT he would NOT let me go. He wrote back with simple, pithy citations from his website and from Google's explaining the policy. He was kind and gentle without on hint of a Told You So.
And he was right. His website says - very clearly 'New to Google Checkout?' And I had missed that. I was 100% wrong and Jeff has reset the bar for customer response.
If you need lightbulbs, buy them from LightBulbEmporium. I'm very impressed.
-------------------The Original Entry---------------------
So... Mr. Bulbman didn't have my bulb in stock and didn't offer up a timeline for when he might. So I found another supplier.
LightBulbEmporium
One of the first things you see on their website is that you get $10 off your order if you go through Google checkout. So I ordered up and went through Google checkout and paid full price!! Now, I've done this before - used this Google check out money off offer and it's worked fine. Not this time. So I send the following to LightBulbEmporuium:
To: customerservice@lightbulbemporium.com
Subject: Where's my google checkout $10 off?
I just placed an order with you (see below) and deliberately checked Google Checkout so I could get $10 off but I’m not seeing it.
Where’s my $10’s off, please?
Impressively I receive a very timely response. Unimpressively their response sucks.
Hello Susan,
The $10 off your First Google Checkout Purchase is a Google Checkout promotion. If you have any questions regarding your eligibility for this particular promotion, please contact Google Checkout directly.
Have a great day!
Sincerely,
Jeff Beyer
So this is what they got from me:
If you can’t stand behind the promotions offered on your website, you should not be offering them. I appreciate your fast response but it is a totally unsatisfactory answer.
If you feel it is necessary for me to track down why YOUR promise was not kept, please provide me with email address/phone number of your contact at Google Checkout and I will pursue.
Your not very impressed first time (and likely last time) customer, Susan
No response yet. I should have added "I have a blog and I'm not afraid to use it." I should add that to my email sig line...
google checkout can be a pain like this
Date: 2007-04-04 06:14 am (UTC)Re: google checkout can be a pain like this
Date: 2007-04-04 03:46 pm (UTC)