Happier customer
Dec. 16th, 2002 09:45 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
susandennisSo yesterday when my expensive knitting needle broke, I fired off an email to the U.S. distributor who is in Seattle. This morning, before 8 a.m. I had a really nice, thoughtful and helpful response!
I has planned to send it back to the people I bought it from. I wrote them an email, too but haven't heard from them yet. But this guy said he wanted it because he wanted to send it to the manufacturer. And he said he would replace it. He asked all kinds of questions about the yarn I was using and the projects I was making when the needles break. Thanks to my knitting blog, I was able to give him more detail than he probably ever wanted.
What a nice surprise.
I has planned to send it back to the people I bought it from. I wrote them an email, too but haven't heard from them yet. But this guy said he wanted it because he wanted to send it to the manufacturer. And he said he would replace it. He asked all kinds of questions about the yarn I was using and the projects I was making when the needles break. Thanks to my knitting blog, I was able to give him more detail than he probably ever wanted.
What a nice surprise.
(no subject)
Date: 2002-12-16 10:54 am (UTC)