I'm pretty sure it's not me but...

[susandennis]

Anyone out there have login credentials for Seagate Customer Support?

Actually, you probably don't even need them to try. http://www.seagate.com/www/en-us/support/

Click on My Account (up at the top) or try to log in (if you have 'em) or click on My Cases on the left hand panel.

All I get is variations of 404's. Three different computers, two different networks, two different browsers. No combo gets it.

When I call their 800 number it says their telephone system is down and to use the website.

I think it's more than their hard drive that is broken...

My Maxtor OneTouch 4 died in January and I returned it (to the tune of $10) and got a warranty replacement which lasted nearly a week. I filled a form on their website asking, politely, WHAT THE FUCK??? And got a lovely note that they would reply in 24 hours with a case number. That was 2 weeks ago.

I went for years and years with no hard drive failure. In the past two years I've turned into the Typhoid Mary of hard drives.

Comments

[canuckgirl.livejournal.com]

Nope, not just you. My cases gives me a 404, but the My Account and Login (forgot password?) both give me "error in processing", etc.

It's a bad day for their website. :)

[susandennis]

Thanks so much for checking... I think it's been more than today. Wow.

[i-count-crows.livejournal.com]

Their 800 number now actually says their having difficulties and that a number of their automated services are still available (inferring that a number of them are not).

If you go to their contact us page, they do have actual email addresses and phone numbers for real humans under "media" - maybe a real human could help you out? Maybe someone at Consumer Electronics, or Consumer Solutions, or maybe even Desktop and Notebook Storage? It's worth a try anyhow (maybe) since it gives their direct email and phone numbers. And if you are really ticked, you could always talk to their Community Relations person (also under media).

http://www.seagate.com/www/en-us/about/contact_us/

[susandennis]

I was unable to find any option on their 800 number tree that was functional.

Calls to the other numbers netted me exactly zero information.

I tried all of that before I wrote up the entry.

Sorry I was not more specific. I try not to criticize without doing my homework.

[i-count-crows.livejournal.com]

Oh smeg, I am sorry none of their numbers are working.

I was mostly hoping the email addresses would help, actually - was thinking that even if they weren't the right person, they might forward it and you'd get a call or an email back.

Well, I hope something starts working sooner than later.

[susandennis]

Their email may very well be working but I have not heard from my original email request, nor the email I sent them a week letter or the one I sent last week.

I think I just won't buy any more of their products.

[alice-q.livejournal.com]

Sounds like someone didn't pay their hosting bill!