My adventures of today - so far
Mar. 6th, 2009 09:26 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
susandennisWell, Comcast has now joined my growing legend of companies who read this journal and fix me. Now, I know Comcast has done this for others, routinely and spectacularly. I've read and heard about their Twitter support and other happy stories. But, now I've got it first hand.
I was contacted via Live Journal by a Live Journal account - contacted discretely and tactfully via private message. The message was that he had read of my woes and offered any help I needed.
So, when I got differing stories about billing issues, and got even more confused by their website, I wrote him back. He called this morning and is off to check with the Seattle office to see what the story is. Cable stuff is just confusing. I have digital set top boxes that Comcast sent me but I never hooked them up. I don't plan to until they make me. So my account - on paper - looks like I don't need a TiVo card.
This guy - Mark - patiently listened to my confusion and even went with me online to see how and where I was getting confused on their website. He totally 'got it' very quickly and is off now to find an answer. The question is why $12 more a month? If the answer is card rental, I'm totally fine with that. We shall see.
Meanwhile, the new TiVo should be here in a couple of hours. Getting behind the TV with all the wires and cables is always so dicey. Then, setting the new TiVo to understand my remote control is tricky. Then once it's plugged in, it takes a while to get info from HQ and download it and organize it. So I'm anxious to get it in and started. It's a project but one I've done enough times now to know it ain't easy but so worth it. No HD until Tuesday but the software with this TiVo is different/better than with my others so I can at least enjoy extra features til then.
And I can unhook my Roku box. It's going to live at my brother's house.
I never made it to the library yesterday so I'll probably go this afternoon and stop at the Post Office, too.
Ooops. Just got a little work bug. Need to squash that sucker.
I was contacted via Live Journal by a Live Journal account - contacted discretely and tactfully via private message. The message was that he had read of my woes and offered any help I needed.
So, when I got differing stories about billing issues, and got even more confused by their website, I wrote him back. He called this morning and is off to check with the Seattle office to see what the story is. Cable stuff is just confusing. I have digital set top boxes that Comcast sent me but I never hooked them up. I don't plan to until they make me. So my account - on paper - looks like I don't need a TiVo card.
This guy - Mark - patiently listened to my confusion and even went with me online to see how and where I was getting confused on their website. He totally 'got it' very quickly and is off now to find an answer. The question is why $12 more a month? If the answer is card rental, I'm totally fine with that. We shall see.
Meanwhile, the new TiVo should be here in a couple of hours. Getting behind the TV with all the wires and cables is always so dicey. Then, setting the new TiVo to understand my remote control is tricky. Then once it's plugged in, it takes a while to get info from HQ and download it and organize it. So I'm anxious to get it in and started. It's a project but one I've done enough times now to know it ain't easy but so worth it. No HD until Tuesday but the software with this TiVo is different/better than with my others so I can at least enjoy extra features til then.
And I can unhook my Roku box. It's going to live at my brother's house.
I never made it to the library yesterday so I'll probably go this afternoon and stop at the Post Office, too.
Ooops. Just got a little work bug. Need to squash that sucker.
(no subject)
Date: 2009-03-06 05:53 pm (UTC)(no subject)
Date: 2009-03-06 05:58 pm (UTC)(no subject)
Date: 2009-03-06 05:59 pm (UTC)