Technical Heckel and Jyde
Jun. 17th, 2003 02:33 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
susandennisMom ... again ....
This is a woman who orders hundreds of dollars of clothes on the web. She orders up her medicine on the web and then goes and gets it when the email comes in telling her it's ready - and she does this with about a dozen different medicines. I couldn't for the life of me keep all that medicine crap straight.
But, man, when she hits a bad pot hole on the information super highway, she flat falls right in.
She got an email from her bank that made no sense. The first one came in a week ago. Her bank has one foot in the century before last and is madly trying to drag that sucker into the last century in hopes of getting current in the next millennium. BUT, it's the bank that is connected to the wonderful people who handle the trust and her finances so that's why it's her bank.
Anyway, back to the email. I saw it and knew right away that their system was fucked up again. (This is their computer/internet/email system, not their banking system.) I told Mom to forget it. I deleted it from her email but, sadly, was not smart enough to create a rule to delete it every time.
She got more of the same emails and called the trust people. They found out from the bank that the emails were, in fact, bogus but that no one, except Mom, could 'turn them off'. The trust people called me today to find out if I could get into Mom's account (via the web).
I plugged in her userid and password and got a lovely little message saying 'since you have not signed on for six months, you need to have your password reset. call ....' I thought about calling as Mom but I don't want to get her checking account frozen and besides they are only going to tell me that they will put the new password in the snail mail to her anyway. So I was going to have to explain it to her.
I tried to keep it simple. Please call this number. Tell them you want your web password reset. They will ask you a lot of 'who are you' questions and then tell you to watch your postal mail.
I just got an email from her telling me that she found the Telecenter Password letter and she was going to take that down the branch to get this all fixed - tomorrow (which means, probably next week if and when she finds the letter again). I don't even want to think about what that conversation is going to be about.
Meanwhile, I have now set up a rule in her Outlook Express that says automatically delete these puppies.
This is a woman who orders hundreds of dollars of clothes on the web. She orders up her medicine on the web and then goes and gets it when the email comes in telling her it's ready - and she does this with about a dozen different medicines. I couldn't for the life of me keep all that medicine crap straight.
But, man, when she hits a bad pot hole on the information super highway, she flat falls right in.
She got an email from her bank that made no sense. The first one came in a week ago. Her bank has one foot in the century before last and is madly trying to drag that sucker into the last century in hopes of getting current in the next millennium. BUT, it's the bank that is connected to the wonderful people who handle the trust and her finances so that's why it's her bank.
Anyway, back to the email. I saw it and knew right away that their system was fucked up again. (This is their computer/internet/email system, not their banking system.) I told Mom to forget it. I deleted it from her email but, sadly, was not smart enough to create a rule to delete it every time.
She got more of the same emails and called the trust people. They found out from the bank that the emails were, in fact, bogus but that no one, except Mom, could 'turn them off'. The trust people called me today to find out if I could get into Mom's account (via the web).
I plugged in her userid and password and got a lovely little message saying 'since you have not signed on for six months, you need to have your password reset. call ....' I thought about calling as Mom but I don't want to get her checking account frozen and besides they are only going to tell me that they will put the new password in the snail mail to her anyway. So I was going to have to explain it to her.
I tried to keep it simple. Please call this number. Tell them you want your web password reset. They will ask you a lot of 'who are you' questions and then tell you to watch your postal mail.
I just got an email from her telling me that she found the Telecenter Password letter and she was going to take that down the branch to get this all fixed - tomorrow (which means, probably next week if and when she finds the letter again). I don't even want to think about what that conversation is going to be about.
Meanwhile, I have now set up a rule in her Outlook Express that says automatically delete these puppies.
