Love that 'no shipping'
Jun. 30th, 2003 07:09 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
susandennisSo a couple of weeks ago I ordered some clothes from a place I'd never dealt with before. They arrived and they were all too small. I called the place and said that I wanted bigger sizes but I didn't want to wait for the round trip. I asked if I could just send these back for a refund and order up new, have my card charged twice and then get a credit when they got the first stuff back.
I thought at the time that I was just not explaining myself well as the woman on the phone took several tries for me to get the question across to her enough to get an answer. Finally she said, yes, that would be fine. My credit card would be credited.
Today I got a call from the place saying they were not able to process my refund until they talked to me. Call this 800 number. So I did. I was put on hold twice. My call, however, was very important to them.
Then I finally got a woman who said they weren't going to refund my money as it was obvious that the clothes had been worn. To get a refund, I have to return them within 30 days and in the condition I got them. ???? It was really clear that she didn't get this job because she had been laid off from her rocket scientist position so I tried to be kind. I really did.
I said that I was well within the 30 days and had not worn the clothes but had tried them on to see if they had fit. Had they fit, I would have kept them. Since they did not, it was not possible that I had worn them. She then said she could give me a 50% store refund for my trouble.
Man, this woman was just too easy a target. I stayed kind and explained that her option sure didn't seem fair especially since when I had called they had told me I would get a full refund.
Anyway, we went back and forth and she put me on hold a lot and finally she said I would get a full refund just this one time. "Next time you try this, we won't be able to help you - those are the rules, really. And, we can't refund any shipping charges." Ya gotta love it.
The end of the story is that I was just looking at the copy of the invoice to make a note to make sure and look out for it, when I noticed they had given me free shipping! Ha!
I thought at the time that I was just not explaining myself well as the woman on the phone took several tries for me to get the question across to her enough to get an answer. Finally she said, yes, that would be fine. My credit card would be credited.
Today I got a call from the place saying they were not able to process my refund until they talked to me. Call this 800 number. So I did. I was put on hold twice. My call, however, was very important to them.
Then I finally got a woman who said they weren't going to refund my money as it was obvious that the clothes had been worn. To get a refund, I have to return them within 30 days and in the condition I got them. ???? It was really clear that she didn't get this job because she had been laid off from her rocket scientist position so I tried to be kind. I really did.
I said that I was well within the 30 days and had not worn the clothes but had tried them on to see if they had fit. Had they fit, I would have kept them. Since they did not, it was not possible that I had worn them. She then said she could give me a 50% store refund for my trouble.
Man, this woman was just too easy a target. I stayed kind and explained that her option sure didn't seem fair especially since when I had called they had told me I would get a full refund.
Anyway, we went back and forth and she put me on hold a lot and finally she said I would get a full refund just this one time. "Next time you try this, we won't be able to help you - those are the rules, really. And, we can't refund any shipping charges." Ya gotta love it.
The end of the story is that I was just looking at the copy of the invoice to make a note to make sure and look out for it, when I noticed they had given me free shipping! Ha!
(no subject)
Date: 2003-07-01 12:35 am (UTC)Peace
(no subject)
Date: 2003-07-01 10:53 am (UTC)I order a ton of crap from all kinds of places and usually have wonderful luck with the products and the service.
This place was so bad it was nearly funny.