American Express
Jan. 14th, 2003 02:08 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
susandennisFor a variety of reasons, I have several American Express accounts - an investment account, a brokerage account, a card account, and a couple of others. The credit card is because of Costco and the rest is because I have this financial advisor who is great except for the fact that he's connected to American Express.
They have to be the most luddite company in the world. They keep sending me userids and passwords to websites for my accounts. Half the time the userids and passwords don't work. Plus, why do I want a dozen different websites to go to to get my information at one single fucking company??!!!!
Six months ago I got a mailing about their new website where I could see all of my accounts in one place plus all of my accounts from other places, too! AND pay bills and masterbate and pay taxes and do all my financial planning. (Ok, are you really reading this?)
On one of the websites where I have to go get one of my accounts, it says this new website is coming in 2003.
Today I got two letters in the snail mail. One tells me the URL or my new account information and the account number (which is the same one that I've had for years). The other tells me the PIN number which, of course, does not work. When you plug in all the required information it says 'account information is not available - contact customer service'. Of course, how to contact customer services is about 45 clicks away.
How can these people operate with all this technology up their ass?? And how in the world do they have the time and energy to torture me? Maybe I should be flattered.
They have to be the most luddite company in the world. They keep sending me userids and passwords to websites for my accounts. Half the time the userids and passwords don't work. Plus, why do I want a dozen different websites to go to to get my information at one single fucking company??!!!!
Six months ago I got a mailing about their new website where I could see all of my accounts in one place plus all of my accounts from other places, too! AND pay bills and masterbate and pay taxes and do all my financial planning. (Ok, are you really reading this?)
On one of the websites where I have to go get one of my accounts, it says this new website is coming in 2003.
Today I got two letters in the snail mail. One tells me the URL or my new account information and the account number (which is the same one that I've had for years). The other tells me the PIN number which, of course, does not work. When you plug in all the required information it says 'account information is not available - contact customer service'. Of course, how to contact customer services is about 45 clicks away.
How can these people operate with all this technology up their ass?? And how in the world do they have the time and energy to torture me? Maybe I should be flattered.
