My love/hate with Sprint
Mar. 24th, 2005 11:41 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
susandennisI'm thinking this is the beginning of a slew of Sprint entries. Treo has hole issues - the hole you plug the earphones into. The Treo has an external speaker. If no earphones plugged in, the speaker is how you hear the sound. If earphones plugged in, the sound comes through the earphones.
Except not so much any more on Treo. Earphones plugged in - sometimes sound through speaker, sometimes sound through earphones. Switching headphones makes it worse. Crap.
Sprint provides me with good service. I have pretty good range, I have unlimited internet access as fairly decent speeds, the monthly bill is $50. I can live with that. All is good until I have to deal with Sprint customer service. Whether on the phone or in a Sprint store, any interaction with these people is always fodder for justifiable homicide.
On the phone is a mess. They do not make you climb a telephone tree, they make you wade through a telephone swamp, shimmy up roots and down vines and swing across gorges and crawl across cut glass and then you get a person who tells you that they need to transfer you because you have the wrong number. After you go through this about 4 times, you finally get someone who is screaming in your ear and basically explains that if you are not initiating service - if you are already a customer, you are totally fucked.
And a Sprint store is about as much fun. Unless you are under 20 and tiny with koolaide hair, lots of tats and everything pierced, you are basically invisible. You can stand in that long line until you dry up and blow away, it won't matter to these kids because you are... Invisible. If the seas part and finally one of them actually interacts with you, do not expect conversation - if you ask a question, you get a grunt in reply. They take your phone away, tell you to come back in an hour. Then they bring your phone back and tell you they can't fix it and in 5-7 days you can come by the store and they will have a replacement - reconditioned version - and it will only cost you $10. Meanwhile you live without a cellphone.
Just shoot me now.
But, wait... A reprieve. A guy on Treo Central pointed me to a piece of software that seems to have fixed the problem mostly. It's shareware with a 10 day trial. I think I'll try that first. The Sprint store will be just as painful next week so I don't think I'll miss much by putting it off.
Except not so much any more on Treo. Earphones plugged in - sometimes sound through speaker, sometimes sound through earphones. Switching headphones makes it worse. Crap.
Sprint provides me with good service. I have pretty good range, I have unlimited internet access as fairly decent speeds, the monthly bill is $50. I can live with that. All is good until I have to deal with Sprint customer service. Whether on the phone or in a Sprint store, any interaction with these people is always fodder for justifiable homicide.
On the phone is a mess. They do not make you climb a telephone tree, they make you wade through a telephone swamp, shimmy up roots and down vines and swing across gorges and crawl across cut glass and then you get a person who tells you that they need to transfer you because you have the wrong number. After you go through this about 4 times, you finally get someone who is screaming in your ear and basically explains that if you are not initiating service - if you are already a customer, you are totally fucked.
And a Sprint store is about as much fun. Unless you are under 20 and tiny with koolaide hair, lots of tats and everything pierced, you are basically invisible. You can stand in that long line until you dry up and blow away, it won't matter to these kids because you are... Invisible. If the seas part and finally one of them actually interacts with you, do not expect conversation - if you ask a question, you get a grunt in reply. They take your phone away, tell you to come back in an hour. Then they bring your phone back and tell you they can't fix it and in 5-7 days you can come by the store and they will have a replacement - reconditioned version - and it will only cost you $10. Meanwhile you live without a cellphone.
Just shoot me now.
But, wait... A reprieve. A guy on Treo Central pointed me to a piece of software that seems to have fixed the problem mostly. It's shareware with a 10 day trial. I think I'll try that first. The Sprint store will be just as painful next week so I don't think I'll miss much by putting it off.