Credit Card Fraud

[susandennis]

The trust people who pay Mom's bills, always ping me when her Visa bill comes in. I hop onto her account and check the charges. And let them know it is ok to pay. Usually there is never a question. Today there was a question.

Pluto Data Ltd collected $29.99 on March 10.

I sent Mom a note asking if she remembered that one and then I stuck it into Google. Wham Bam, Thank You, Ma'm. You've got scam! And a whole lotta other folks do, too.

So I called the credit card company and got not my favorite customer service rep. She seemed quite familar with Pluto Data... Once she fast talked her way through what I should do and answered my questions I was able to parrot back to her:

You are saying that my two choices are:

1. Cancel the card and, thereby, put my Mom without a credit card for 5-15 business days (and I didn't even go into all the hassle with the scheduled recurring charges) OR
2. Contest the charge and understand that this means we likely will never see the $29.99 again.

She said yeah. And I said I'd like to contest the charges. And we were done.

Now I'm off to get Mom and backup credit card so that we can cancel this one now or if/when Pluto hits again.