And the printer saga continues
Sep. 10th, 2005 08:45 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
susandennisSo... when we last left our adventures, we had spent a long time on the phone last Saturday with a nice guy - Vinrod - who worked very hard to get my printer installed. He tried a variety of very creative things as well as the normal, usual things. We were not successful and he sent me to the next level of support.
I did ask him specifically, before we hung up, about doing a repair/reinstall of XP. He assured me that that was a real last resort and to avoid it if at all possible.
Cut to today. Raja calls me 15 minutes into his promised window. It was clear from the get go that he was a proponent of the All Users Are Stupid school. He had me uninstall the drivers and reinstall them. And he appeared to be very shocked and disappointed when the printer didn't install. I explained that I had uninstalled and reinstalled the drivers a variety of ways a number of times and got the same result every time.
He then told me that the next step was to perform a repair/reinstall of XP. "Susan, can you tell me, do you have a CD with the Windows XP program on it?"
Whoa there, big boy. Let's regroup here. You have no new information. No new tricks. No new suggestions? No other ideas but the last resort?
He then launched into about 4 paragraphs about corrupted files and some other crap. I let him get through it and asked again...
So, the ONLY thing you have to offer. The ONLY thing... is a repair/reinstall of the operating system? Am I understanding you correctly??
He started his 4 paragraphs again and I cut him off. Yes or no??? Yes, that is the next step. Do you have a CD of Windows XP?
Ok, no. WE are not going to do anything. I will do the repair/reinstall and, if it does not fix the problem, I will reopen the case.
"All right. I will call you tomorrow..." No, you don't need to call me. If I need further assistance, I will call.
"All right, shall I call you on Monday or Tuesday?"
I think I'm going to wait on the surgery. Maybe next weekend.
I did ask him specifically, before we hung up, about doing a repair/reinstall of XP. He assured me that that was a real last resort and to avoid it if at all possible.
Cut to today. Raja calls me 15 minutes into his promised window. It was clear from the get go that he was a proponent of the All Users Are Stupid school. He had me uninstall the drivers and reinstall them. And he appeared to be very shocked and disappointed when the printer didn't install. I explained that I had uninstalled and reinstalled the drivers a variety of ways a number of times and got the same result every time.
He then told me that the next step was to perform a repair/reinstall of XP. "Susan, can you tell me, do you have a CD with the Windows XP program on it?"
Whoa there, big boy. Let's regroup here. You have no new information. No new tricks. No new suggestions? No other ideas but the last resort?
He then launched into about 4 paragraphs about corrupted files and some other crap. I let him get through it and asked again...
So, the ONLY thing you have to offer. The ONLY thing... is a repair/reinstall of the operating system? Am I understanding you correctly??
He started his 4 paragraphs again and I cut him off. Yes or no??? Yes, that is the next step. Do you have a CD of Windows XP?
Ok, no. WE are not going to do anything. I will do the repair/reinstall and, if it does not fix the problem, I will reopen the case.
"All right. I will call you tomorrow..." No, you don't need to call me. If I need further assistance, I will call.
"All right, shall I call you on Monday or Tuesday?"
I think I'm going to wait on the surgery. Maybe next weekend.