Retailistic
Jan. 9th, 2007 06:15 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
susandennisI've already reported on my Sprint adventures du jour.
Next up, Sharper Image and iRobot. I bought my Roomba in February from Sharper Image (it was actually a replacement but that's a different story). At the time I bought a 2 year replacement guarantee. Roomba has been having issues and needs to be replaced. I called iRobot because it is still under manufacturer's warranty. A very nice guy walked me through some tests and declared it replaceable. I explained that I had the 2 year thing from Sharper Image and asked if he knew if his replacing it would void that. He said that he really didn't know - that he'd be afraid to say one way or the other. He could not have been nicer about it.
I suggested that I call Sharper Image and ask them before he did anything and he agreed that sounded like a good idea. So I did. The Sharper Image customer service people are not stellar. Most are nice but not too full of clues. The one I got today was nice and when I explained my situation. "So, if iRobot replaces my Roomba today, will that void my 2 year guarantee with you?" She basically said 'how are we going to know?'
Excellent point. A year or two from now when I want or need a replacement, all they are going to ask is my order number. They don't track serial numbers.
So back to iRobot who immediately emailed me RMA instructions. I boxed it up and took it to Office Depot for UPS shipping and stopped at teriyaki on the way home.
Just as I was stuck in traffic by the baseball stadium, my cellphone rang. It was the Safeway delivery guy with my Diet Dr. Peppers. He was at my door. I told him I was hurrying but stuck and since he'd just been where I was he understood. We agreed he could just leave them right there in the hallway.
When I got home they were all there ready and waiting!
And... finally. Last fall I decided I wanted another subscription to People magazine. I had let mine lapse and I missed it. I did not want to deal with Time directly. Those people are out of control. The only way you can stop their email is give them a bogus email address.
So I googled around and found www.suscriba.com. The price was fine the service looked good the first issue takes 6 - 12 weeks but I could wait. I did it. They charged my card. And now 12 weeks later nothing. I went to their website yesterday and left a nicely worded WTF??!! I asked for my subscription to start or my money back. I honestly figured I was fucked.
Today I got an email from a live person. She apologized and said they had been having scheduling issues with People and that it might be yet another few weeks. She said that she could certainly understand if I did not want to wait and if I did not, she would give me my money back. I was so impressed I wrote back and thanked her and said I'd wait.
I'm a professional consumer...
Next up, Sharper Image and iRobot. I bought my Roomba in February from Sharper Image (it was actually a replacement but that's a different story). At the time I bought a 2 year replacement guarantee. Roomba has been having issues and needs to be replaced. I called iRobot because it is still under manufacturer's warranty. A very nice guy walked me through some tests and declared it replaceable. I explained that I had the 2 year thing from Sharper Image and asked if he knew if his replacing it would void that. He said that he really didn't know - that he'd be afraid to say one way or the other. He could not have been nicer about it.
I suggested that I call Sharper Image and ask them before he did anything and he agreed that sounded like a good idea. So I did. The Sharper Image customer service people are not stellar. Most are nice but not too full of clues. The one I got today was nice and when I explained my situation. "So, if iRobot replaces my Roomba today, will that void my 2 year guarantee with you?" She basically said 'how are we going to know?'
Excellent point. A year or two from now when I want or need a replacement, all they are going to ask is my order number. They don't track serial numbers.
So back to iRobot who immediately emailed me RMA instructions. I boxed it up and took it to Office Depot for UPS shipping and stopped at teriyaki on the way home.
Just as I was stuck in traffic by the baseball stadium, my cellphone rang. It was the Safeway delivery guy with my Diet Dr. Peppers. He was at my door. I told him I was hurrying but stuck and since he'd just been where I was he understood. We agreed he could just leave them right there in the hallway.
When I got home they were all there ready and waiting!
And... finally. Last fall I decided I wanted another subscription to People magazine. I had let mine lapse and I missed it. I did not want to deal with Time directly. Those people are out of control. The only way you can stop their email is give them a bogus email address.
So I googled around and found www.suscriba.com. The price was fine the service looked good the first issue takes 6 - 12 weeks but I could wait. I did it. They charged my card. And now 12 weeks later nothing. I went to their website yesterday and left a nicely worded WTF??!! I asked for my subscription to start or my money back. I honestly figured I was fucked.
Today I got an email from a live person. She apologized and said they had been having scheduling issues with People and that it might be yet another few weeks. She said that she could certainly understand if I did not want to wait and if I did not, she would give me my money back. I was so impressed I wrote back and thanked her and said I'd wait.
I'm a professional consumer...
