Dear Company who doesn't hire enough Customer Service Representatives

[susandennis]

I've said this before, but clearly it bears repeating...

If, in fact, my call was actually important to you, it would not be necessary for you to tell me. 

And, because you didn't get the nuance the first several times, let me spell it out for you... 

If my call was important to you, I'd be talking to a customer service representative right now and we'd be handling the situation.  I would not be on hold - where I have been, by the way, for much of this morning, listening to the actress hired to record your message.  And having her tell me how important my call is to you.