Hard drives agogo
Apr. 17th, 2008 06:55 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
susandennisJust today ![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
davmoo told about his delight with Seagate. And he mentioned how rare an actual harddrive failure is for him. I had my very first harddrive failure yesterday. When my brother built this PC he insisted on two harddrives with RAID backup. I thought it was overkill but didn't want to make a thing about it. Bro 1, Me 0.
On the phone as he was walking me through getting the correct one out of the machine, he explained that Western Digital would send me a free replacement. This PC is coming up on 18 months old so I asked how come free? He allowed as how Western Digital has a 3 year warranty and a very handy return system and just excellent service.
Lightbulb. I have to Western Digital pocket external drives. One is perfect and the other one will never hold a connection. I hook it up and then all I hear is the OS sound for USB disconnecting and reconnecting over and over again. I finally gave up and sent the sucker to the storage closet. But I know it's younger than 3 years old.
So yesterday I pulled it out and fed the serial number into their website. Sure enough, the warranty ended in March. But wait! It further says that if I have a receipt from where I bought it that shows the actual purchase date, they will re-evaluate my warranty end date. So I get the receipt from gmail and send it in. Tonight I get the news... my new warranty end date is 9/2009! Full replacement.
I have the prepaid UPS label all printed out and ready.
Oh and their RMA information said that they no longer made my drive so they would be replacing it with equal or better technology. It's an 80GB drive. The smallest pocket drive they make now is 120GB. I'm down with this.
davmoo told about his delight with Seagate. And he mentioned how rare an actual harddrive failure is for him. I had my very first harddrive failure yesterday. When my brother built this PC he insisted on two harddrives with RAID backup. I thought it was overkill but didn't want to make a thing about it. Bro 1, Me 0. On the phone as he was walking me through getting the correct one out of the machine, he explained that Western Digital would send me a free replacement. This PC is coming up on 18 months old so I asked how come free? He allowed as how Western Digital has a 3 year warranty and a very handy return system and just excellent service.
Lightbulb. I have to Western Digital pocket external drives. One is perfect and the other one will never hold a connection. I hook it up and then all I hear is the OS sound for USB disconnecting and reconnecting over and over again. I finally gave up and sent the sucker to the storage closet. But I know it's younger than 3 years old.
So yesterday I pulled it out and fed the serial number into their website. Sure enough, the warranty ended in March. But wait! It further says that if I have a receipt from where I bought it that shows the actual purchase date, they will re-evaluate my warranty end date. So I get the receipt from gmail and send it in. Tonight I get the news... my new warranty end date is 9/2009! Full replacement.
I have the prepaid UPS label all printed out and ready.
Oh and their RMA information said that they no longer made my drive so they would be replacing it with equal or better technology. It's an 80GB drive. The smallest pocket drive they make now is 120GB. I'm down with this.
