Sprint Adventures
Sep. 19th, 2008 12:24 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
susandennisI wonder if there is special training that telephone representatives go through that teaches them to mumble so perfectly? I'm working with a Sprint rep right now who has already eaten so many of his words that I'm pretty sure I'm going to hear a word burp in just a minute.
On the up side, I knew it was going to be a difficult call when I started so I put on my Patience BeanieTM before I dialed. When you buy an air card, you simultaneously sign up for a Sprint account. When you return the air card, you have to also cancel the Sprint account. I did this yesterday and then, an hour later got a bill from Sprint for a full month of service plus set up fee.
I'm pretty sure I do not owe them for a full month of service. Mumble mouth is checking on that now. He has asked me to verify the phone number 4 times... nope, make that 5. And the automated system I had to crawl over to get to him made me punch it in twice and say it once.
After being on hold a bunch, I found out that 1. no credit had been requested prior to my call. 2. the only way to find out my adjusted balance is to call them back in "2 or 3" days and ask.
Can I have a WTF, plz?
I would pay the whole thing and assume they will apply it to my new account (opened with the new modem yesterday) but I'm pretty sure that's a really false assumption. I just am not used to paying off paper invoices and am afraid I'll forget it. But I know I won't so I'm not going to worry about it any more until after I get the next new modem/new account.
And I know they are no better or worse than any other cellphone company... My brother's Verizon tales are way uglier.
I wish that Virgin Mobile had data plans with cellular modems. Those dudes know how to do cellphone customer service.
On the up side, I knew it was going to be a difficult call when I started so I put on my Patience BeanieTM before I dialed. When you buy an air card, you simultaneously sign up for a Sprint account. When you return the air card, you have to also cancel the Sprint account. I did this yesterday and then, an hour later got a bill from Sprint for a full month of service plus set up fee.
I'm pretty sure I do not owe them for a full month of service. Mumble mouth is checking on that now. He has asked me to verify the phone number 4 times... nope, make that 5. And the automated system I had to crawl over to get to him made me punch it in twice and say it once.
After being on hold a bunch, I found out that 1. no credit had been requested prior to my call. 2. the only way to find out my adjusted balance is to call them back in "2 or 3" days and ask.
Can I have a WTF, plz?
I would pay the whole thing and assume they will apply it to my new account (opened with the new modem yesterday) but I'm pretty sure that's a really false assumption. I just am not used to paying off paper invoices and am afraid I'll forget it. But I know I won't so I'm not going to worry about it any more until after I get the next new modem/new account.
And I know they are no better or worse than any other cellphone company... My brother's Verizon tales are way uglier.
I wish that Virgin Mobile had data plans with cellular modems. Those dudes know how to do cellphone customer service.
