Not quite ready for prime time
May. 27th, 2004 04:37 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
susandennisSo I stand in line for 20 minutes at the library to get my books on hold. The guy refuses to use my library card number and says he has to have the physical card. Fortunately, I still had it in my pocket. The old library did not have this policy so I never needed to carry the card.
I dig the card out and he goes off to get my books. He comes back with no books. He says they aren't there. And, yes, the computer says they are and says that if I don't pick them up by next Tuesday they will put them back into circulation.
"But, I can't pick them up if they aren't here, can I?"
"No, you'll just have to come back every day and check."
"Er... ok, let's say I do that. Do you think they will be here by next Tuesday?"
"Hard to say."
"If they aren't here by then, what happens?"
"You'll have to put them on hold again. You could go to another library. Or you could just check out something we have here."
I'll bet he's working his way up to a job at my credit union...
Oh and then I get home and turn on the game to discover the Mariners are already 4 runs back in the 1st inning.
Whoever is in charge of my karma... I AM SO SORRY THAT I PISSED YOU OFF. I SWEAR I'LL NEVER DO IT AGAIN!
(no subject)
Date: 2004-05-27 05:01 pm (UTC)That's bizarre. When I get a notice that on-hold books are available at my library, they actually are!
(no subject)
Date: 2004-05-27 05:09 pm (UTC)Hopefully this is a combo of new library and employee with a problem. Both may be fixable... I hope.
The old library's hold system was fairly flawless.
I have some dialog from "Seinfeld" here . . .
Date: 2004-05-27 05:21 pm (UTC)Jerry: I don't understand, I made a reservation, do you have my reservation?
Agent: Yes, we do, unfortunately we ran out of cars.
Jerry: But the reservation keeps the car here. That's why you have the reservation.
Agent: I know why we have reservations.
Jerry: I don't think you do. If you did, I'd have a car.
See, you know how to take the reservation, you just don't know how to *hold* the reservation and that's really the most important part of the reservation, the holding. Anybody can just take them.
Re: I have some dialog from "Seinfeld" here . . .
Date: 2004-05-27 05:36 pm (UTC)(no subject)
Date: 2004-05-27 06:12 pm (UTC)(no subject)
Date: 2004-05-27 06:52 pm (UTC)Your time is valuable too. I could see being lenient if they had given you courteous service, but you really have every right to complain.