My good deed for the day
Oct. 27th, 2009 03:32 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
susandennisThe building manager, Scott, snagged me when I went down to get the mail. He said that he was not able to get his email and when he called Qwest they told him they had lost his pop and wouldn't get it back til Monday. His question was 'does that sound right?' Poor guy.
When I found out that he did not have a service number or trouble ticket number, I suggested 'we' call them back so I did.
Qwest support has this very funky telephone tree. The trunk is a giant red-fucking-wood. But if you can hang on and claw your way up to one of the branches, I've found them to be very good and today was no exception. The first 5 minutes of the call are excruciating and then you get a person and you have to give them the same information you just punched in.
But, we got 'Bruce in Boise' and he was pretty cool. To make a long long long story short, the account is suspended until Monday because they switched him from dial up to broadband. Qwest did this to me once when I upgraded - killed my service for 3 business days. He's got service, just no email. I was able to get from Bruce what restoration will look like on our end and what to do if it fucks up and when, on Monday, is a reasonable time to start getting antsy.
Scott was so grateful. It made me feel good and productive.
When I found out that he did not have a service number or trouble ticket number, I suggested 'we' call them back so I did.
Qwest support has this very funky telephone tree. The trunk is a giant red-fucking-wood. But if you can hang on and claw your way up to one of the branches, I've found them to be very good and today was no exception. The first 5 minutes of the call are excruciating and then you get a person and you have to give them the same information you just punched in.
But, we got 'Bruce in Boise' and he was pretty cool. To make a long long long story short, the account is suspended until Monday because they switched him from dial up to broadband. Qwest did this to me once when I upgraded - killed my service for 3 business days. He's got service, just no email. I was able to get from Bruce what restoration will look like on our end and what to do if it fucks up and when, on Monday, is a reasonable time to start getting antsy.
Scott was so grateful. It made me feel good and productive.
