Total TV Fail
Jan. 19th, 2011 03:59 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
susandennisI got it set up and turned it on and went through about half of the setup and then it turned itself off. So I turned it back on and tried some other stuff and then went back to finish the setup and it turned itself off. So I turned it back on and waited... 10 seconds before I got sound and then 3 seconds and it was off again. Lather, rinse, repeat same results over and over again.
So... I called Amazon and I got this idiot who took a bad experience and made it worse. He asked in a most accusatory tone, 'did it work when the delivery driver turned it on?' I explained that the driver had not turned it on, that he had said Amazon would not let him because it was too cold but that if there was an issue when I turned it on, it would be replaced immediately. The Amazon guy pretty much spewed all over the driver and his company and assured me everything the driver told me was wrong. 'do you want to keep it or replace it or get your money back?' I told him I wanted it replaced immediately. He told me January 27 and they would call with a delivery window.
I called Pilot (the delivery people) who assured me that Amazon did instruct them not to turn on the TV but that immediate replacement was to call Amazon and have them replace it. So I have to have this big honkin' thing in my living room for another week and a half and try again?? I don't think so.
I called Amazon back and got a different person - Ashley - and explained that I was now about 2 miles passed very very pissed and I wanted this thing out of my house immediately and if they could not get a replacement here in a reasonable amount of time, I wanted my money back. She was at least sympathetic and helpful and pretended that she cared which I appreciated. But, apparently, there is no way to get a replacement in a reasonable amount of time. She also told me how to get a refund on the extra warranty I bought. And she gave me a $30 Amazon gift credit (acknowledging that it was a very small amount against a really big problem).
Ann and Ron came over to see the new TV so I had them help me move it to the side. The old one is now back and all set up and I'm going to save that money for another trip to Las Vegas some day.
If this current TV breaks, I'll replace it but maybe with the same size I have now... Or with Costco.com or ... I don't know. I'm going to Scalett O'Hara that decision for today.
So... I called Amazon and I got this idiot who took a bad experience and made it worse. He asked in a most accusatory tone, 'did it work when the delivery driver turned it on?' I explained that the driver had not turned it on, that he had said Amazon would not let him because it was too cold but that if there was an issue when I turned it on, it would be replaced immediately. The Amazon guy pretty much spewed all over the driver and his company and assured me everything the driver told me was wrong. 'do you want to keep it or replace it or get your money back?' I told him I wanted it replaced immediately. He told me January 27 and they would call with a delivery window.
I called Pilot (the delivery people) who assured me that Amazon did instruct them not to turn on the TV but that immediate replacement was to call Amazon and have them replace it. So I have to have this big honkin' thing in my living room for another week and a half and try again?? I don't think so.
I called Amazon back and got a different person - Ashley - and explained that I was now about 2 miles passed very very pissed and I wanted this thing out of my house immediately and if they could not get a replacement here in a reasonable amount of time, I wanted my money back. She was at least sympathetic and helpful and pretended that she cared which I appreciated. But, apparently, there is no way to get a replacement in a reasonable amount of time. She also told me how to get a refund on the extra warranty I bought. And she gave me a $30 Amazon gift credit (acknowledging that it was a very small amount against a really big problem).
Ann and Ron came over to see the new TV so I had them help me move it to the side. The old one is now back and all set up and I'm going to save that money for another trip to Las Vegas some day.
If this current TV breaks, I'll replace it but maybe with the same size I have now... Or with Costco.com or ... I don't know. I'm going to Scalett O'Hara that decision for today.