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susandennisThis morning I went to make a cup of coffee and instead of a tidy little hole in the k-kup my Keurig gouged the damn thing and got coffee grounds everywhere making a big mess.
After much research and fiddling, I finally declared the thing failed. And called the Keurig 1-800 number.
I got a guy who was obviously sitting in a room full of people also answering calls and his mike picked up their conversations better than his voice. He was very sorry for my trouble... yadda yadda. In a monotone voice that clearly conveyed he was making a buck twenty five an hour and not at all grateful for the work or even marginally happy to be there, he gathered info and sent me to a tech. A promised 45 second wait lasted about 4 minutes and then I got a woman who's attitude was marginally better. Also her mike was way better.
She asked me a bazillion and a half questions about 10% of which were not insulting and seemed necessary. I tried hard to keep my voice calm and not exclaim 'oh, for fucks's sake' out loud.
I have had the machine 6 weeks. It comes with a year's warranty. Unfortunately, I bought it at Sears. So much for instant gratification. If I'd have bought it on Amazon or at Costco like I usually do and should have done, I'd have just returned it easily and quickly and replaced it.
But, I was stuck. Finally, after all the testing and grilling was done, she said she would send me a new coffee maker and stuff started getting better.
1. She said she'd send me email confirmation (it arrived before the call ended).
2. She said she'd send me a coupon for a big box of k-cups with free shipping to replace those I'd used up testing.
3. All I have to do is pop the cup holder into a bubble pouch and mail it back to them as proof of ownership.
4. And I have 30 days after the new machine gets here to do that.
The call was tedious and unnecessary annoying but the end result is fine and dandy. My new machine should be here mid-next week and until then, I can just use this one. It will be messy but I can deal short term.
After much research and fiddling, I finally declared the thing failed. And called the Keurig 1-800 number.
I got a guy who was obviously sitting in a room full of people also answering calls and his mike picked up their conversations better than his voice. He was very sorry for my trouble... yadda yadda. In a monotone voice that clearly conveyed he was making a buck twenty five an hour and not at all grateful for the work or even marginally happy to be there, he gathered info and sent me to a tech. A promised 45 second wait lasted about 4 minutes and then I got a woman who's attitude was marginally better. Also her mike was way better.
She asked me a bazillion and a half questions about 10% of which were not insulting and seemed necessary. I tried hard to keep my voice calm and not exclaim 'oh, for fucks's sake' out loud.
I have had the machine 6 weeks. It comes with a year's warranty. Unfortunately, I bought it at Sears. So much for instant gratification. If I'd have bought it on Amazon or at Costco like I usually do and should have done, I'd have just returned it easily and quickly and replaced it.
But, I was stuck. Finally, after all the testing and grilling was done, she said she would send me a new coffee maker and stuff started getting better.
1. She said she'd send me email confirmation (it arrived before the call ended).
2. She said she'd send me a coupon for a big box of k-cups with free shipping to replace those I'd used up testing.
3. All I have to do is pop the cup holder into a bubble pouch and mail it back to them as proof of ownership.
4. And I have 30 days after the new machine gets here to do that.
The call was tedious and unnecessary annoying but the end result is fine and dandy. My new machine should be here mid-next week and until then, I can just use this one. It will be messy but I can deal short term.
