From elsewhere...

[susandennis]

This entry was posted on Google+ and automagically ported here. All of it, including maybe links and photos can be found at this link (https://plus.google.com/110340962945642622580/posts/Nr8JLkXMrD4)

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Amazon is trying to make me feel better about our impending divorce (I'm giving up Prime due to their use of OnTrac as a shipper). The coffee I ordered is broken (k-cup) but, as it turns out, is also non-returnable.
After so many happy Amazon years, it's so sad to see the end in view.

Comments

[zyzyly.livejournal.com]

What is it about OnTrac that you don't like? I don't know anything about them.

[susandennis]

They are a semi-local outfit that Amazon uses for some Prime deliveries. They rarely get any delivery right - they are late, they leave it in the wrong place (after being instructed on where many many many times) and when you call to inquire or complain you nearly always get bad information 'your package will be delivered by 8 pm today' - it arrived two days later.

When I complain to Amazon - as I have every few months for the past couple of years - all they tell me is that they will pass my concerns along to OnTrac. Clearly, that's not working.

And they tell me my other suggestions - let me chose deliverer and/or at least warn me before I order that OnTrac will be delivering so I can select a non-Prime delivery - are impossible to implement.

So... when my Prime membership is up, I'm done.

[zyzyly.livejournal.com]

Oh yeah--I remember you talking about this recently. Too bad--Amazon Prime is one of my favorite things, and I'd be pissed too if I were having your problems. They use Fed Ex down here, and they almost always get it right.

[susandennis]

yeah, I hate hate hate to give it up but... on the other hand... I'll bet I'll save a boat load of money without it :)

[mhaithaca.livejournal.com]

They refunded my money on my non-returnable K-Cups purchase several weeks ago, when I complained that the product description was misleading. (Really, they weren't K-Cups. (http://www.amazon.com/review/R2QT7NRUF0QR/ref=cm_cr_pr_viewpnt#R2QT7NRUF0QR)) If something's wrong with the product you got, it's certainly worth using the Contact Us (https://www.amazon.com/gp/help/browse-form-dispatch/dispatch.html/ref=hp_ss_comp_cu_C?ie=UTF8&nodeId=508510) button to tell them why you're unhappy and ask them to issue a refund anyway.

Of course, I've still got a bunch of K-Cups sitting around twiddling their proverbial caffeinated thumbs until I'm next in an environment with a Keurig brewer. I suppose I could get my own, but I've been doing fine (and saving oodles of money) with ground coffee I already had at home and a makeshift pourover filter. (http://www.gimmecoffee.com/galleries/brewing_at_home_part_5_pour_ov/) (Really, the stopper-equipped filter basket from an old 12-cup brewer.)

[susandennis]

you know, that's a totally excellent suggestion! i just sent them a little feedback note. we'll see. thanks!

[susandennis]

Well, thank you!! It took two rounds of emails but I just got a very nice email telling me they are giving me a refund for the total amount I spent on the coffee.

While I'm happy to have the money, I'm even happier that they gave me the refund. I need them to make me love them again.

Thanks for convincing me to try and give them that opportunity!

[mhaithaca.livejournal.com]

You're welcome! So, what was wrong with your coffee? Something different than was wrong with mine?

[susandennis]

i don't remember the problem with yours but this stuff has less than half of the amount of coffee in each cup. apparently, the first email said, this is by design. that really pissed me off since nothing on the webpage mentioned this at all. that led to the second, email that netted the refund.