Reduced suckage
Aug. 7th, 2005 08:21 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
susandennisI have new LJ friends including one, maybe two stalkers who left obviously coded comments in yesterday's entry. While I didn't get the code, I do appreciate the attention. Hi Lewis whoever you are!
My new friends should know that there are some issues that I beat to death. A dead horse gets off easy compared to the minutia I report. And so...
My email to Sharper Image yesterday netted a very oddly worded response today. But, after reading it several times, I finally concluded that the customer service rep was saying that if I wanted to charge the Roomba to my credit card and then apply the gift cards and returns afterwards, I could get the new one shipped now instead of having to wait.
Works for me so I called again.
Now, I need to say that although I'm not so happy about Sharper Image's quality control of their eVac units, and some of their processes (snail mail return labels?? let's get into this century, people!), they do have one very endearing practice. When you call their 800 number - the regular one or the after hours one - every single time, it never rings more than twice and a human being ALWAYS answers. It's kind of amazing when you think about it.
And their phone answers are always kind and generally pretty sharp.
Ashley - today's phone answer spoke in a whisper which was kind of annoying and she put me on hold for long stretches, BUT...
She is going to send me out the Roomba now - no waiting - and use the gift cards (rather than adding the credit back later) - and no shipping.
I'm not going to be a happy camper until I get a functional unit right here sucking up the dirt and terrorizing the cats, but I'm beginning to think it's going to happen before my next birthday!
My new friends should know that there are some issues that I beat to death. A dead horse gets off easy compared to the minutia I report. And so...
My email to Sharper Image yesterday netted a very oddly worded response today. But, after reading it several times, I finally concluded that the customer service rep was saying that if I wanted to charge the Roomba to my credit card and then apply the gift cards and returns afterwards, I could get the new one shipped now instead of having to wait.
Works for me so I called again.
Now, I need to say that although I'm not so happy about Sharper Image's quality control of their eVac units, and some of their processes (snail mail return labels?? let's get into this century, people!), they do have one very endearing practice. When you call their 800 number - the regular one or the after hours one - every single time, it never rings more than twice and a human being ALWAYS answers. It's kind of amazing when you think about it.
And their phone answers are always kind and generally pretty sharp.
Ashley - today's phone answer spoke in a whisper which was kind of annoying and she put me on hold for long stretches, BUT...
She is going to send me out the Roomba now - no waiting - and use the gift cards (rather than adding the credit back later) - and no shipping.
I'm not going to be a happy camper until I get a functional unit right here sucking up the dirt and terrorizing the cats, but I'm beginning to think it's going to happen before my next birthday!
