4:30-7:30 lost forever

[susandennis]

I started it and so it's my fault. I ordered some sandals from Zappos. There was a button on the order page - SAVE $25 with a Zappos credit card. Apply now!!  I did not hit the button blindly. I did investigate. I did think about it.  BUT then, yes, I hit the button and fuck all.

The card was approved and the website said it would work but, of course, it didn't. I called Zappos. They said I had to call Chase. So I knew I was fucked right then. So I called to cancel the application and the card.  Chase's telephone tree stretches from here to heaven and back and has limbs that touch all continents. I talked to 5 people in 65 minutes and finally the last guy told me that someone would have to call me in 24-48 hours to complete the cancellation. WTF???

My other credit card is a Chase Amazon card. Zappos had put the order on that one.

So I called Zappos back and canceled the order. They gave me a $100 gift coupon! And were so nice about it all. I am wiping Chase out of my life. I made a payment to cover current charges and pending charges and that's the end.

I sent emails to Chase telling them to cancel the cards. They did cancel my Amazon one and I have their cancellation in writing. The other one?? It's a mystery. But I don't care.  I'm so over them.

I started a list of everything that has that card and that I now need to change. I'm going to get a Capital One card and, until then, use my Discover card or my debit card. I then went online and changed all the accounts that needed it immediately.

What a PIA. But, it's probably good to have started that list/tracking. My credit will probably take a hit but it's really sold and has been for years so a one time, explainable hit isn't going to cause major trouble.

I love Zappos. I hate Chase.

Comments

[rustedxemotions.livejournal.com]

Way to go, Zappos, with the great customer service!!

[restoman.livejournal.com]

Kudos to you!
Chase is one of the most evil of the behemoth banks.

[pinmedown.livejournal.com]

I'm cracking up not cause I'm laughing at you but this is so the type of thing that would happen to me, all because I just couldn't resist saving $25!! We just don't learn do we haha.

[susandennis]

I have resisted over and over on a bajillion websites. And tonight I bite and get bit! It seems like such an old lady thing to fall for. I appreciate your empathy!!

[silverthief2.livejournal.com]

I am always flummoxed when one tells a company "I don't want to do business with you anymore" and the response is "Yes, in order to do that, you must first do more business with us." Gah!

[pensandquills.livejournal.com]

After the experiences I had with Chase over the mortgage on my lost house, I will NOT do business with them anymore. I hope that they do get it cancelled for you. Sounds like a fiasco.

[onelargecat.livejournal.com]

I have a couple Chase CCs, but the weird part is, my all-time favorite card is the Chase Sapphire, because it has AMAZING customer service. They must have dedicated people just to this card service. You never get a machine, ever. A person always answers the phone, even when you first call to activate the card, it's a live person.

So weird that they can be so great at customer service for one card but not for others.

[susandennis]

Very good. My first criteria has always been cash back. BUT, a very close second (moving into 1st) is the kind of customer service you describe.

[onelargecat.livejournal.com]

Yeah the Sapphire does points, which are good for tons of things, so I like them better than cash back. The points were why we got this card; the customer service is the main reason we've kept it. (That, and the amazing points. LOL.)

[roasted-beets.livejournal.com]

Thanks for reminding me to pay my Chase/ Zappos card!