Caught up

[susandennis]

I think I've now - 4:30 pm - finally finished with The Theft aftermath. Someone suggested that I might feel violated and I really don't. I feel somewhere between pissed off and really annoyed. It's a very expensive lesson to have learned. But I'm now smarter. It cost me a lot of money but, it's not like she stole my rent or meal money. She sucks but karma.

I have a new senior bus card. I have a temporary driver's license with the non-temporary one coming in the mail. New Medicare card ordered, temp in purse. New Car2Go and ReachNow cards requested. I have a debit card that I can use as a credit card until my replacements arrive.

(EDIT an hour later: I just got a FedEx notice that my Capital One card will be delivered tomorrow by 10:30 am! Capital One really shines at customer service. At least that's been my experience.)

Discover called me this afternoon - with an ID phone so I knew to pick up. A really really nice guy. He verified some info and told me he'd send me a replacement pronto (and wave the pronto fee) and I don't have to - as previously instructed - call them tomorrow)

I put the temp stuff and some cash into another small purse. I had it with me when I went to get the new bus card. It felt like when I was a little girl and had a little girl purse with nothing to put in it.

I've done nothing but this all day. This and fit up my phone. I'm leaning towards not getting a replacement. This phone is WAY too big and the battery isn't nearly as good as the new one's. But, otherwise, it's a good phone. Really good.

The worst fallout is that I do not want to go back to that gym. I called this morning and talked to the manager. I explained what happened. He was able to see that I clocked in at 7:40 and I have a time stamped voicemail (8:33) from the credit union that my credit card was being used fraudulently at Target (a good 15 minutes or more away). He knows who was there between 7:40 and 8:15. He offered up nothing but a fairly insincere "I'm sorry" and "We hate when this happens" Wow. Really?? He did ask me to please let him know if I find out who did it. At this point, I'm almost more pissed at his attitude than at the bitch who did the stealing.

I will go back. I might even go back tomorrow. But right now i'm telling myself that I don't have to if I don't want to.

Comments

[billinaction.livejournal.com]

I can't recall if I saw in the earlier post...did you contact the police? They could get these time stamps from the gym to help track down the culprit, if they were so inclined.

[susandennis]

No I didn't contact the police. I cannot imagine it's worth the trouble. They do not investigate theft crimes under $1000. IF I was going to file an insurance claim, I would be my insurance has a $5,000 deductible so I won't be doing that... But, good suggestion. It made me at least look up the details!

[onelargecat.livejournal.com]

I'm just seeing this and haven't read farther back yet, but I second calling the police about it. "Let him know if you find out who did it"?!?!????? How about HE lets YOU know if HE finds out who did it!!!? WTF. And "we hate when this happens"? Does it happen a lot? WTF!!?

[susandennis]

Doesn't happen to me a lot :) But, yeah. It sucks. And it does happen at the gym - but, until me, apparently only to cars in the parking garage. There was a whole thing about that and they printed up new signs!! So I guess the perps read the signs and moved on to the locker rooms! And you are right about what his response should have been.

[hawk-soaring.livejournal.com]

Wow. That manager seriously sucks. :(

[fbhjr.livejournal.com]

Yeah, I don't blame you for feeling that way about the gym and manager...

[badrobot68.livejournal.com]

I'd be pretty pissed, but luckily you got it all taken care of pretty easily!

[siglinde99.livejournal.com]

I'm glad you are getting everything sorted out so quickly. That customer service at the pool is appalling.

[soon_lee]

I'm sorry this happened. One of the annoying things I found was the hassle of getting cards cancelled & replaced.

[nanila]

Perhaps you might want to consider ringing up the gym again and telling that manager you're planning to cancel your membership...?

[susandennis]

I cannot imagine that would move his needle any at all and I have no plans to do that. If I paid for it, maybe, but my membership is free with my insurance.

[fitzjameshorse.livejournal.com]

Horrible.
It is disgusting that the Police have a threshold that they dont investigate.

[susandennis]

I actually think it's pretty reasonable of the police. In the big picture having police, then the courts, track down and prosecute an obviously smart thief (who would likely present a reasonable defense) would not be a good use of my tax dollars. For an $800 phone. Really.

[fitzjameshorse.livejournal.com]

I take that point entirely.
But I think it needs to be more flexible.
If Donald Trump had $1,001 stolen from him...I dont think the scale of the crime is the same as a young mother working three jobs having $999 stolen.

[joyce.livejournal.com]

Call corporate. It may not do anything, but "Little old lady got her purse stolen out of the locker room and the manager was a idiot" doesn't make good press. :-)

Not that you're a little old lady, but.

[allanh.livejournal.com]

File a police report, letting them know the exact times you checked in and discovered the theft, and let them go harass the idiot manager for not being more proactive. And, of course, publicize this on yelp and twitter until the gym owner apologizes.

(They took your LOCK?)

[johnpalmer.livejournal.com]

The lock being moved away actually makes sense, if you don't have assigned lockers. Once the lock is gone, you can insist this was all an innocent mistake if caught.

The police report is good mostly for the report in the number of crimes - this helps people make decisions about allocations of law enforcement resources.

Alas, there's not much that they or the manager can actually *do*. In locker rooms especially - you can't exactly promise surveillance cameras.

[ani-mama.livejournal.com]

What an awful response from the manager. I am with others that a police report or a bad review need to happen. The loss may not have been catastrophic, but otherwise the thief is free to keep on stealing with impunity.

[maju01.livejournal.com]

"We hate when this happens" !! So I guess it's a regular occurrence then. I'd be mad too.

[mamculuna.livejournal.com]

The management response sucks almost as much as the theft. If they got into your locker, was it likely that it was an employee of the gym?

And I know I'm in a very different part of the country, but our local police encourage us to report any theft, etc. Although they probably won't dedicate a team to solving a minor theft, it could be part of a pattern that they might want very much to end. I doubt you'd get any satisfaction out of it, but it might help catch the perp(s) and keep it from happening to other people.

[jwg.livejournal.com]

Anther reason to contact the Police is this might be one instance of several/many that they are working on. And they might pressure the gym management to work on better security.

[fauxklore]

I was going to make the same point.

There were several credit card thefts at the dance studio I have gone to. (I always took my pocketbook into the studio itself, but some people left theirs in the changing room). The police tracked down the thief, who turned out to be one of the instructors. The studio did handle it well and sent out info, as well as (obviously) firing the guy right away.