Just when I thought they couldn't fuck anything else up...

One of the people from Mom's 'home' just called to tell me that she cannot have high speed internet access in her new room. They just discovered the building is too old and not wired. Wow. Amazing.

A month ago I said to the person in charge that a key factor in ensuring that Mom did not get depressed about her new room and the isolation it would bring would be her internet access. I actually repeated that several times to several people all of whom agreed with me and promised her cable access would be available in her new room.

None of those people, apparently, looked into whether or not that part of the building even had internet access or thought to ask or even think about making yet another promise to me and breaking it. Those fuckwads, instead, chose to wait until we hired Comcast to come out and install it to learn that their building makes it impossible.

In case you have lost count, this makes the 479th thing they have fucked up.

Oh and until they rewire the building, cable internet access will not be possible. And, because they have the most convoluted ridiculous phone system on the face of the earth, DSL ain't an option either.

I am so not happy. Yes, I can buy her a modem. Yes, we can get a second convoluted ridiculous phone line in and pay for that. Yes, I can get my brother to install the modem and make sure the phone line works when next he can get there (at the end of October). Yes, I can get her a new account with a dial up ISP. Yes, we can show her how to use the new account and hope she gets comfortable with it. Yes, we can cancel her Comcast Internet account.

And we will. But at least this part of 'we' is going to stay a little furious for a little bit longer, thank you.

Just when I thought they couldn't fuck anything else up...

One of the people from Mom's 'home' just called to tell me that she cannot have high speed internet access in her new room. They just discovered the building is too old and not wired. Wow. Amazing.

A month ago I said to the person in charge that a key factor in ensuring that Mom did not get depressed about her new room and the isolation it would bring would be her internet access. I actually repeated that several times to several people all of whom agreed with me and promised her cable access would be available in her new room.

None of those people, apparently, looked into whether or not that part of the building even had internet access or thought to ask or even think about making yet another promise to me and breaking it. Those fuckwads, instead, chose to wait until we hired Comcast to come out and install it to learn that their building makes it impossible.

In case you have lost count, this makes the 479th thing they have fucked up.

Oh and until they rewire the building, cable internet access will not be possible. And, because they have the most convoluted ridiculous phone system on the face of the earth, DSL ain't an option either.

I am so not happy. Yes, I can buy her a modem. Yes, we can get a second convoluted ridiculous phone line in and pay for that. Yes, I can get my brother to install the modem and make sure the phone line works when next he can get there (at the end of October). Yes, I can get her a new account with a dial up ISP. Yes, we can show her how to use the new account and hope she gets comfortable with it. Yes, we can cancel her Comcast Internet account.

And we will. But at least this part of 'we' is going to stay a little furious for a little bit longer, thank you.

Climbing back down

I'm better now. (And I'm seriously amazed at how all of your being angry on my behalf really helped!). As henare noted, it is a fine festuche. There is cable access in the newer wings building but no wireless and no where where I could set up wireless for her. But, having said that, please know that checking to make sure is on the top of my list for Thanksgiving. Oh and no satellite option either. Actually, DSL might be a more likely more sooner option as they are moving to BellSouth here in a month or so.

But, I'm moving on and there is good news.

They moved Mom today from her nursing home room to her new assisted living room and she is truly delighted. Happily, it turns out that I have been pretty successful in shielding her from most of the ugly. When I finally tracked her down today, she was in her new room and she could not quit telling me how really really nice it is. She's tickled.

AND, she's finally able to go to a dining room - a different one than before - for her meals. Since August, she's had most every single meal by herself on a tray in her room and the food was standard tray in your room institutional food.

Today she went into her new dining room for lunch and had a hot dog. She told me about it three times. And said it was wonderful. "I've been wanting a hot dog for the longest time and it was just heaven!"

We talked about the computer and she does remember that it was harder before cable access but it was doable. And it will be again. Oh and a few years ago when Comcast changed her email address again, I bought her a domain name so at least whichever way we go now and later, she can keep the same email address. Whew.

Her TiVo is working but is not calling out. I suspect because it is probably not hooked up to the telephone line but the last call was last Friday and I can walk my sister-in-law through hooking it up to the phone line when she gets there on Thursday. For now, Mom can watch the ballgames and the news and can pause live TV and is happy.

So things are ok for now. Thanks, guys.

Climbing back down

I'm better now. (And I'm seriously amazed at how all of your being angry on my behalf really helped!). As henare noted, it is a fine festuche. There is cable access in the newer wings building but no wireless and no where where I could set up wireless for her. But, having said that, please know that checking to make sure is on the top of my list for Thanksgiving. Oh and no satellite option either. Actually, DSL might be a more likely more sooner option as they are moving to BellSouth here in a month or so.

But, I'm moving on and there is good news.

They moved Mom today from her nursing home room to her new assisted living room and she is truly delighted. Happily, it turns out that I have been pretty successful in shielding her from most of the ugly. When I finally tracked her down today, she was in her new room and she could not quit telling me how really really nice it is. She's tickled.

AND, she's finally able to go to a dining room - a different one than before - for her meals. Since August, she's had most every single meal by herself on a tray in her room and the food was standard tray in your room institutional food.

Today she went into her new dining room for lunch and had a hot dog. She told me about it three times. And said it was wonderful. "I've been wanting a hot dog for the longest time and it was just heaven!"

We talked about the computer and she does remember that it was harder before cable access but it was doable. And it will be again. Oh and a few years ago when Comcast changed her email address again, I bought her a domain name so at least whichever way we go now and later, she can keep the same email address. Whew.

Her TiVo is working but is not calling out. I suspect because it is probably not hooked up to the telephone line but the last call was last Friday and I can walk my sister-in-law through hooking it up to the phone line when she gets there on Thursday. For now, Mom can watch the ballgames and the news and can pause live TV and is happy.

So things are ok for now. Thanks, guys.