Comcast nice

[susandennis]

So my new TiVo had problems with the cable card right away. I'm not entirely sure where the problem is - the card itself seems pretty indestructible and it worked fine in the old TiVo but what.ev. It works but it does not get any Encore channels or HBO. And it should. My other TiVo with its cable card does.

I called. I got a nice guy who was most pleasant to deal with and pretty efficient. He got lost along the way and started giving me directions as if I had a Comcast box but when I reminded him it was a TiVo, he hopped back on track. He tried some things on his end and had me try some on mine but clearly the card is the problem.

He offered to have me pick up a replacement. Or he said he would send someone out. For Free. In fact, he'd give me three months free service. He noticed I'd just started my HBO subscription and had the special 3 month free, then $10 a month for a year. And he added Showtime to the 3 free months and said it would automatically cancel at the end of the 3 months.

The technician is coming tomorrow sometime between 1 and 3.

Cool. I'm impressed with the whole encounter. Thank you, Comcast.

Comments

[howeird]

Odd. When I upgraded from Tivo HD to Premiere, the same card worked fine. When I moved I needed a new card because I changed service zones.

[susandennis]

I'm sure the card is fine. I think either I did something wrong or they did. Honestly the first guy I talked to when I first called for activation, did not give me the feeling he knew what he was doing.

At least I have most of the channels.

I did not realize (or forgot) you upgraded to premier. Learning to love it is a little more difficult than I imagined. I'd go back to the pre-premier if there was one with 4 tuners. I do love the 4 tuners.